Cox Communications

[Jet-Lee]

Ok, first I guess I should explain my home setup.

I have Cox's Premium Internet deal, 5mbps connection blah blah, extended cable TV service.

My modem is sitting on my nightstand, atop a phone router and under a wireless router. The modem is plugged into the cable, power, and is the source for the wireless router. The wireless router has output connections running to my computer, my xbox, and the source input for the phone router. The phone router has one output connection going to my cordless phone. I also have one laptop in the living room that connects wirelessly to the wireless router.

Make sense?

I have Vonage broadband phone, the reason for the phone router connected to the cable internet.

Apparently, every so often you have to unplug your modem for 10 minutes to reset it, because "the modem builds up ions and clogs the data lines and they just need to be cleaned." Bullshit, your service just sucks and that's your excuse. Oh well, this is only supposed to happen like once every two months or something, when your modem goes offline and you have no internet. I get it 3+ times a day. When my internet goes offline, so does my phone, cause it uses the internet.

My phone call to Cocks:

Me: "How often, on average, do customers have to reset their modems?"
Him:(sounds gay) "Well, there really is no set schedule...."
Me: "ON AVERAGE, how often?"
Him: "Well, there really is no set...."
"ON AVERAGE, average, I know there's no set schedule, but how long, ON AVERAGE, should it go before I have to reset it?"
"Well, I really don't know because there is...."
"Ok, nevermind. I have to do it 3 or more times a day."
"Are you at home now?"
"No. When my internet goes offline I can't use my phone because it is a broadband phone."
"I'm showing your modem is offline."
"That's why I'm calling."
"Are you at home?"
"......"
"Sir?"
"No."
"Well, I need you to call from home when this sort of thing happens so..."
"I CAN'T, my phone is an internet phone, it runs through the modem. When my modem is offline, so is my phone."
"Well, I really need you to call from home so we can tell you what things to do..."
"What kinds of things?"
"Simple things."
"Like?"
"Little things like pulling the power cord from the modem...."
"Well, here's what I do."
"But..."
"I pull the modem power. I pull the router power. Wait 10 minutes. Plug the modem back in and wait for the little light on the far right to stay solid. This is the modem YOU sold us. Then I plug the router back in, let it run its setup deal, then go in to it's setup on my computer and reset it yet again. I check connections and I have a 4-5mbps internet connection and a 30 some odd mbps connection to the router, for about 30 minutes."
"Well, I need you to call me from home....."
"I CAN'T CALL YOU FROM HOME. THE PHONE DOESN'T WORK WHEN THE MODEM IS OFFLINE."
"Don't you have a cell phone?"
"No."
"Why not?"
"Because I don't want one."
"Can you borrow one?"
"Sure, but what are you going to tell me different to do than what I already do?!"
"Little things like unplugging....."
"Nevermind."
"Can I help you with anything else, Sir?"
"Can you? You can't help me with the first thing. What makes you think you can help me with anything else?!"
"......"
"No, you can't help me with anything else."
"Well, then you have a good day."
"Riight."
-click-

HOW FUCKING RETARDED IS THIS FUCKING SHIT?!

[Don Juan]

lol, i get the same shit at work all the time, i just call and DEMAND someone to come and fix it, and yes cox internet sucks so damn much, but its the fastest thing arround so yea, it sucks

[xenoncivic02]

:laugh:

['Cuda66]

Cox is gay, I hate them too.

[5point_Slow]

i tried getting DSL cause mines goes out for a second every 4 hours and then about once a month it goes out for about 2-3 days but they don't offer DSL out where i live yet

[Don Juan]

Originally posted by 5point_Slow@Dec 28 2005, 03:02 PM
i tried getting DSL cause mines goes out for a second every 4 hours and then about once a month it goes out for about 2-3 days but they don't offer DSL out where i live yet
werd me too

Dial-up>me

[Jet-Lee]

Yeah, no DSL for me either. I was supposed to get it in about 6 months....18 months ago. 'Tis why I switched to Cable.

[Jet-Lee]

I'm gonna call 'em again, lol.

[Don Juan]

woot

[Jet-Lee]

Haha, I got transferred to Business Technologies. He said everything I was doing was fine and that the only way to fix it would be to have someone come out and check the lines. Either the modem is crapping out, but it's still warrantied, or the lines are running too "hot" and that's their problem. So either way, no money out of my pocket.

[Tibby]

...That was me, Lee. :no:


Don't you know I got a new job at cox? Don't be hurting my feelings, I was just trying to help. :( But, are you at home now? Call me back later, I had no idea it was you....you have a good day, sir. :upyours:


































Just Kidding, I'm too stupid to work at anything like that. :lol:

[BDP]

dude, I've never had any problems with cox services AT ALL. Now Triepsyn has :D

I use to have my server at home so I had a business account and when the merger came through at they offered the 4+ mbps to residential customers I switched back and done away with my server.

I've never delt with any tech that wasnt in business services so that may be why I've never had any issues. Most of the time cable outages or internet issues go back to bad cable however. You should check all the cables to make sure there are no cracks in them as cracks in the plastic could mean its old and the metal shielding is most likely crapped out too.
No excessive length of cable bundled up behind the desk/tv or anything like that. I've always ran my own cable and setup my own aquipment then just called them to give em my MAC address for my hardware.

They need to hurry up with the 802.11b/g wifi around here, cause I'd rather pay $100 for a good directional antenna and $30 a month for internet in my bathroom, bedroom and car than $50+ for cox.

[Jet-Lee]

I do have some extra cable, but that's because one length is too short, and the next step up is too long. I haven't had any problems till these past few weeks, and I've had the service for a few months now.

[2SPOOLED]

That sucks, but I can say that COMCAST up North in Chicago is about the same.

[Don Juan]

lol, thanks to this thread, i will NOW have Cox at my house :roll:

I got the internet only for like $30/per month, just beats the hell out of Dial Up that goes out every 3 mins

[Jet-Lee]

turns out that they put too many splitters inline. two 3-way splitters were giving my modem WAAYY too much(way too much what?). He changed out the splitters and reconfigured my setup, so it's running awesome now.

[Don Juan]

hmm, i shouldnt have any spliters, they WILL however have to go to my attic and make me a new internet connection for my office, haha suckers

I also got me a nice wireless-g (and B) router for $40 from best buy, 400 ft of distance, 4 ports, and all the security ill need to keep the free loaders away :laugh:

[Jet-Lee]

I just told my router to only allow access to one wireless IP, and that IP was assigned to Amber's laptop.

'cause I found out the people above me were freeloadin, assholes.

[BDP]

just go knock on their door and ask for $20 a month for internet, thats what I would do.

Waay too much what? The splitters would only affect it if they were of low quality and low mhz. Cox digital internet signal is on a much higher frequency than television/cable box signal I think its around 850 or 900mhz so you would need a 900+ mhz splitter to be safe. They need the to be grounded as well, so insure safety.

I usually get a nice 1200mhz just to be safe, pick em up on ebay all the time for a couple bucks as apposed to radioshack @$15 - $25

Congrats on your cox internet service juan, just to let everyone know - cox (in rogers other places may vary) allows a customer to purchase internet without television service. So you could have satelite and cox high-speed internet. I thought that was nice of them as I really never watch tv anyway.... its all programs about gay males and pizza parlors.
Spike, discovery and the history channel are all I care about and an occational Comedy Central

[Don Juan]

Originally posted by BDP@Jan 4 2006, 01:22 PM
its all programs about gay males and pizza parlors.
Spike, discovery and the history channel are all I care about and an occational Comedy Central
LOL, didnt you work at a pizza parlor??? :laugh:


but yea, i watch the same channels that you posted, with the addition of ESPN, Speed, TNT (for the NBA games) and i also got FOX 11 from L.A., California Love bitches :laugh: . But i didnt want to get cox cable, ive had it before and dish has a very clean picture, plus i got a free DVR

[Triepsyn]

...i know your pain.

[Jet-Lee]

I got extended cable, with their premium internet.

I have no clue as to what it had too much of. Everything works fine again, so I'm not complaining. My Xbox used to lose internet connection for no reason, now I have a really low ping (15ish). Hell, when I'm hosting, it's like 5ish. Internet is quicker. I don't care what he did, it was no money outta my pocket and my internet is fixed.